Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ichiteck.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Маргарита Фёдоровa
брал в подарок. дети в восторге
Егор Григорьев
спасибо!! всё пришло в хорошем состоянии.
Rafaela Barbosa
Perfeita! To muito satisfeita! Vou comprar mais!
Алина Григорьевa
пришла за 2 месяца,красивая.
Sorina Todoran
It is very beautiful. It came well packaged and the store is sociable. It does not have 48 cm as it says in the description is slightly smaller(45cm), but otherwise it is exactly as in the presentation pictures and with the magnetic pacifierThank you seller!
Борис Плотников
кукла понравилась очень красивая. только долго шла 2 месяца.
Mateo Michaud
très belle poupée. comme sur la photo. mais, arrivé 3 semaines en retard.
Эдгар Лавров
Ребёнок в восторге
Станислав Шнайдер
Кукла классная , красивая, качественная без запаха я бы сказала даже очень приятно пахнет!!! Как живая дочь рада, к покупке рекомендую!!! Только с доставкой пришлось поволноваться 2 месяца до Волгоградской области шла( ну ничего дождались кукла очееееень хорошая!!!
Lara Fernandes
Excelente produto.
Галина Максимовa
Кукла шла нуууу ооочень долго 10 .9 . 2019 купил и 16 . 12 . 2019 получил! Планировал подарить на ДЕНЬ РОЖДЕНИЯ ДОЧКЕ !! В ноябре . Придётся под елку класть!! Хотел уж наказать продавца но че то передумал…. и дождался!!!!
Joseane Cardoso
GOOD SELLER AND GOOD MERCHANDISE.
Ελένη Βαμβακάς
Excellent doll with very good quality..like a real baby..
Eric King
recomendo já comprei umas 20 bonecas para REVENDA
Felipe Fernandes
Obrigado
Enzo Santiago
muito linda.
Зина Даниловa
Куколка качественная и очень красивая. картинке и описанию полностью соответствует. Продавцу спасибо за честность и ответственность. приехала за 25 дней. обязательно куплю в этом магазине ещё- покупала в других, есть с чем сравнить. рекомендую.
Daniela Rocha
linda, minha filha amou!!
Roberto Osorio
El envío es tardado pero valio la pena esperar todo ese tiempo, la muñeca es hermosa.
Kathryn Meyer
La muñeca es hermosa. Es tal cual se la presenta. Cuidaron todos los detalles para que llegara en perfectas condiciones. Estoy muy conforme con la compra. Recomiendo a este vendedor.
חנה גולן
מצויין
Аида Исаевa
кукла хороша, слов нет! доставка шла больше месяца, переживали, что не успеем к новому году!
Louna Leroy
Reçu bcp plus tard que la date. Mais c étais pendant les période de Noël. Sinon très beau bébé
Pablo Bustamente
Hermosas. rostros perfectos. todo tal cual como la descripción. muy contenta. vendedor muy serio y responsable con el cumplimiento del pedido.
Николай Харитонов
очень доволен товаром, сделано качественно,.
Livia Barbosa
excelente produto as crianças adoraram
Manuela Montes
Gente tô encantada com a boneca super ótima a qualidade do material que ela é feita.Mto bem embalada parece um bebê real mesmo.Demorou quase 2 meses pra chegar mais valeu a pena a esperar.Estamos apaixonada
Валентина Юрковa
В Краснодар доставили 31.12 (заказ от 11.11). Долго.. Подарок был на Новый год, поэтому пришлось немного понервничать♀️. Продавец очень общительный. Кукла красивая, ребёнку понравилась. Взгляд, как у живого ребёнка. Соска на магните. Волосы приклеены рядами по кругу (не все, конечно, аккуратно), а, вот, качество порадовало (напоминают натуральные).
Mariana Cardoso
Adorei bonecas lindas.
Настасья Даниловa
Посылка пришла в целости и сохранности. Заказываем второй раз на подарок. Продавцу спасибо)
Зоя Щуровa
кукла класс, но ехала больше 2 месяцев.
César Sánchez
gracias
Marie-léontine Lefebvre
conforme aux descriptions