Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ichiteck.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Адам Боков
Чехол хорош, сделано качественно. Сидит как влитой. Я довольна
Ridho Perdana
Nice one.. i love it
Альберт Казаков
Schöne, elastische Hülle die man immer leicht wechseln kann
Robert Berry
So nice
Kathryn Carroll
Absolutely cute, it’s a little bit thin but it’s super cute so, it’s not a problem for me.
Diego Torres
So cute and the buttons are reinforced but easy to use! Love it
Bruce Scott
Part of the music note bubble gets chopped off for iPhone 11 due to the bigger camera square, but other than that its hardly noticeable and the quality is very good! Took about 2.5 weeks to ship.
Adam Gardner
It arrived. Looks exactly as pictured. Came in an envelope with a plastic film on the design. So cute.
Zachary White
Love them! They’re so cute. I got all three for my two friends and I and we love them.
Anabelle Gagnon
Perfect fit. Looks great. Took 1 month to receive.
Леон Бублик
чехол отличный,пришёл быстро, качественно упакован,товар целый,точно всё как в описании,для айфон 6s подошёл идеально!с продавцом не общались,товар прослеживался. Рекомендую магазин!Спасибо!Так держать!
Randy Fisher
It’s exactly as the picture shown and I really love it
Ralph Scott
Arrived within the estimated time. Soft, flimsy case. It’s built to be shock proof. The printing isn’t blurry. It’s really cute!
Нина Семёновa
крутые чехлы
Stefan de Graaf
The case is very pretty. It is sturdy and also flexible soft! The quality is extremely nice and doesn’t look cheap! Only little bit sad is that the text bubble is cut for the camera but that is nothing to do about! So I highly suggest you to buy! As it really is one of the best qualities I have seen for a case
Margaret Parker
A cute case!!!
Kathleen Coleman
Nice and cute. Come fast.
Eugene Murphy
Llego súper rápido y es como se ve en la foto. Me encanto!
Gerald Delgado
Цвет немножко отличается, но мне все равно нравится
Lawrence Turner
igualito a la foto y llego en 15 dias
Лев Александров
Чехол пришёл за 5 недель, в простом пакете с пупырчатой проложкой, на чехле пленка, сам без повреждений. Единственный незначительный минус это отверстие под камеру немного съехало, но на съемку это не влияет. Так что товаром довольна, в руке телефон с ним лежит удобно)
Jesse Hayes
Extremely cute silicone case! The case came in a plastic wrap but there was also an extra film on the back to keep the case new and shiny. The shipping was quite fast as well; I received the parcel in 2 weeks. Thank you!